Fair Use Policy

 

We strive to give our customers the best service and the best value propositions that we reasonably can. But it's a two way thing and can only work if you, as a user of our services, act in a fair and reasonable way too! When you subscribe for one of our Call Packages, we ask that you do not abuse the "spirit" in which these call packages have been constructed.

 

Here's how it works:  In order to offer you the best proposition we think we can, we have taken a view as to how many Calls we think a "reasonable" consumer or business user (as the case may be) is likely to make or receive and the duration of such Calls. From this, we have looked at the costs of operating our systems and the cost of conveying those Calls to arrive at our Call Package pricing.

 

So, it's a balance! If you use our services reasonably, we both win. But, if you abuse this balance or act excessively or unreasonably, we have to protect ourselves, and of course, other users of the Pipecentric services. You, by subscribing for or using the Pipecentric services, acknowledge and agree that Pipecentric has the right to manage and, where appropriate, limit your usage of the Services.

 

Accordingly, we have devised this Fair Use Policy which applies to all of our services and forms part of the agreement between you and Pipecentric. We may rely and act on this Fair Use Policy where your usage of the services is excessive or unreasonable as defined below or in any other circumstances which we, in our absolute discretion, believe to be inconsistent with "reasonable" usage.

 

The following fair use limits are all separate and there is no double counting between them.

 

Our Definition of Excessive or Unreasonable Use

  

In the case of Pipecentric Call Packages:

 

·         Pipecentric UKUnlimited: For outbound off net Calls, we have set a Fair Use Limit of 24,000 minutes per annum, divided into blocks of 2000 minutes per month.

 

·         Pipecentric INTUnlimited: For outbound off net Calls, we have set a Fair Use Limit of 12,000 minutes per annum, divided into blocks of 1000 minutes per month. 

 

Why? We have based our off net Call package pricing on our assumptions of how many calls a "reasonable" user is likely to make in a month/year and how long those calls will last for. We know that it is difficult for people to accurately calculate their call requirements in advance-for example, you may have a "heavy" call month followed by a "light" call month-so, we undertake to be reasonable in how we apply the Fair Use Policy.

 

For this reason, we will endeavor to contact you by text or instant message, e-mail or call you to let you know when you have made the following volume of off net Calls:

1.     2000 minutes (for Pipecentric UKUnlimited) or 1000 minutes (for Pipecentric INTUnlimited users) in any month in respect of either outbound Calls; or

2.     24,000 minutes (for Pipecentric UKUnlimited users) or 12,000 minutes (for Pipecentric INTUnlimited users) cumulatively during a year in respect of either outbound Calls,

in each case, counted from when you first subscribe to the Call Package and each anniversary date there of if you continue to subscribe to the applicable Call Package.

 

If you exceed your monthly allowance in any month or your cumulative allowance in any year, we reserve the right to charge a per minute rate for your call usage.

 

Using the Services to exploit any unlimited offers

Without prejudice to the above, we will also consider your use unfair and unreasonable if you use any or all of the Pipecentric Services in any way designed to unfairly exploit the unlimited usage or cause us loss, for example, when the call mix (mix of destinations called) is unfairly biased to more expensive destinations, to take advantage of mistakes or errors in our pricing, accessing services that are not included or using an unauthorised device.

 

We reserve the right to make reasonable changes under this Fair Use Policy in accordance with the Terms for Pipecentric Services and any new version published by us that replace this version.

 

 

 

Other Unreasonable Use

It is unreasonable use of Pipecentric services where your use of Pipecentric services or participation in a Pipecentric promotion is reasonably considered by us to be fraudulent or to adversely affect the Pipecentric network or systems or other Pipecentric customers' use of or access to a Pipecentric service or the Pipecentric network.Among other things, "fraudulent use" includes re-supplying a Pipecentric Service without our consent so that someone else may access or use the Services.

 

Similarly, any application that overloads the network(s) utilised by Pipecentric by whatever means will be considered as making profligate use of the network and will as such NOT be permitted. Use of IP multicast other than by means provided and co-ordinated by Pipecentric is likewise prohibited.

 

Our rights

Where you are in breach of this Fair Use Policy, we will endeavour to contact you to discuss changing your usage so that it conforms to this Fair Use Policy. If, after Pipecentric has contacted you (or if we are unable to contact you within 24 hours) your excessive or unreasonable use continues, Pipecentric may, without further notice to you:

a) in the case of calls made by you or, where applicable, received by you, charge you at its published pence per minute rates for your use of the Services;

b) Suspend or limit the Services (or any feature of it) for any period we think is reasonably necessary; and/or

c) Terminate Your agreement in accordance with our Terms & Conditions of Service.

 

If at any time a User's monthly usage of a particular Pipecentric service qualifies that User for transferral onto a different tariff, we reserve the right to transfer the User onto that tariff (regardless of whether the User requests to be transferred onto another tariff or not).

 

Please note that we reserve the right to vary the terms of the Fair Use Policy from time to time. Changes made to the Fair Use Policy become effective upon posting of the modified Policy on this Website. It is the User's responsibility to ensure their awareness of any such changes.